Jaxx Help Center
We do not provide phone or direct-message support.
We never offer phone or direct-message support. Our public messages are through our Websites and verified social media accounts. One-on-one support is available through our submit-a-request form. If it’s anything else, it’s not us.
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We never ask for your backup phrase or private keys. Nobody should.
Anyone with your 12-word mnemonic backup phrase, or private keys derived from it, controls your digital assets. Don’t let them. Your phrase and keys live only on your device. We’ll never ask for either one.
Beware fake accounts that look like Decentral or Jaxx Liberty, but aren’t.
The Web, and every social platform that lives on the Internet, also hosts impersonators who want to convince you they’re us. Don’t fall for it. Look for the blue checkmark, and check our verified channel list if in doubt.
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New to Jaxx Liberty?
Explore our modules and get to know the new features in Jaxx Liberty.
Watch & Learn
Videos designed to make your experience shine. Our YouTube channel is live, and we’re adding new How-to and tips & tricks content weekly to answer your most asked questions.
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Jaxx Liberty @Twitter
Get all the latest news, updates and announcements on the official Jaxx Liberty Twitter Support channel.
@Jaxx_Support
Join the Jaxx Liberty Community
Follow our social channels and stay up to date on all the latest Jaxx Liberty news.