This article applies to Ethereum (ETH) and ERC20 tokens that are held on the Ethereum blockchain (e.g., Golem, EOS, Status, OmiseGO, Salt, TenX, WAX).
My transaction is still unconfirmed, why?
Sometimes there is network congestion and a lot of transactions waiting to be processed. You can see a list and the total transactions waiting in the mempool on etherscan.
When there is network congestion, transactions may sometimes take hours to get confirmed in a block by miners. Until the transaction is confirmed on the blockchain, the status of your transaction will be “Unconfirmed,” and you may not be able to initiate new transfers from the same address; Jaxx may show a “Transaction Failed” popup when trying to re-send or send other transactions.
our Jaxx ETH wallet also holds all of your tokens, and the “Transaction Failed” popup applies to tokens too. For example, if you have an unconfirmed ETH transaction, you won't be able to send any tokens until it gets confirmed. Vice-versa, if you have a Status (SNT) unconfirmed transaction, you won't be able to send any ETH or other tokens until the Status transaction gets confirmed.
Why are the fees so high?
When there is network congestion with a lot of transactions waiting to be processed, there is a competition to get a transaction through. Miners pick transactions with the highest fees first, which causes fees to increase a couple of times more than the standard. Jaxx is constantly scanning the network and adapting transaction fees to get your transaction confirmed in due time.
What can I do?
Issue: Transaction times are a lot longer than usual, and in some cases, they do not seem to broadcast at all and might fail. You may see a transaction unconfirmed for a long time or not see a transaction at all in your wallet history, even though you know it's been sent to you.
Resolution: Be patient. We are monitoring the situation and are applying potential fixes to get your transactions through in the best method possible so they are picked up by the miners.
Issue: Getting a Transaction Failed pop-up when trying to send ETH or any ERC20 token*
Resolution: The root cause of this issue is having a transaction on your ETH address (either for ETH or tokens) that is in an unconfirmed status. If your previous transaction is not yet confirmed, you may get this error until that transaction is confirmed by the miners. You can easily check your unconfirmed transactions in your Transaction History (not available for tokens) or directly on a public blockchain explorer such as etherscan.io. Search your ETH address on the blockchain explorer and check the top of the list for any grey/italic transactions that are listed as unconfirmed.
Warning: Since congestion is quite advanced sometimes and the current situation is rather uncommon, there are delays in listing transactions even for applications as simple as block explorers. Sometimes, even if your transaction has been successfully sent to the ETH blockchain and is present in the mempool, it will not be detected by Jaxx or even EtherScan. In this case, a “Transaction Failed" error may appear. Allow 10 - 20 minutes after sending a transaction for it to get noticed by our applications, and monitor its status in Jaxx or in any blockchain explorer beyond that. Until your current transaction is confirmed and shows up as confirmed, do not attempt another transaction for either ETH or an ERC20 token. Our developers are looking into methods we can help you broadcast multiple transactions from your ETH address.
Your digital assets are not locked/frozen/inaccessible/stolen, as they are all on the actual blockchain. Jaxx Liberty Wallet does block your digital assets nor hold them, per se. Instead, it grants you simple and easy access to wallet information (balance, transactions) and the ability to transact digital assets. It also helps you manage the security information of your assets (through the 12-word backup phrase and the private keys) by storing that information on your device.
Jaxx Liberty is built according to industry standards that ensure users are always free to utilize any other wallet that supports their desired asset by exporting their 12-word backup phrase and private keys. For ETH and tokens, you can find the address and its corresponding private key in MENU > Tools > Display Private Keys > ☑It’s safe> View Private Keys> Ethereum (ETH) > Since ERC20 tokens live on the Ethereum blockchain, you'll only need your ETH keys for ETH and ERC20 assets.
One wallet we consider safe and performing well for ETH and ERC20 tokens is MyEtherWallet.com (MEW). You can utilize your Jaxx ETH Wallet address private key to transact from MEW as well by choosing to Send Ether & Tokens > Private Key.