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How do I reset my Jaxx wallet?

Before you attempt a reset, make sure you have a secure copy of your Backup Phrase, as you will have no way of restoring your existing wallet without it.

To view your Backup Phrase, go to:
Menu > Tools > Backup Wallet > View Backup Phrase 

 

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Android Mobile Devices:

Android v5.0 and up:

  1. Go to Settings > Apps.
  2. Select Jaxx.
  3. Select Storage.
  4. Select Clear Data.

Android v4.4:

  1. Go to the Application manager.
  2. Select Jaxx.
  3. Select Clear Data.

Chrome Extension:

For now, the only way to reset your wallet in Chrome is to un- and re-install Jaxx.

Firefox Extension:

  1. Uninstall the Jaxx Extension.
  2. In the Menu, Select History > Clear Recent History.
  3. Select Everything.
  4. Clear your Cache, Cookies, and Offline Website Data.
  5. Reinstall Jaxx.

PC Desktops:

Uninstall Jaxx, locate and delete the Jaxx folder within the "appdata" folder and delete it, then reinstall.

Mac Desktops:

Uninstall Jaxx, locate and delete the Jaxx folder under ~/Library/Application Support.

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