Before you attempt a reset, make sure you have a secure copy of your Backup Phrase, as you will have no way of restoring your existing wallet without it.
To view your Backup Phrase, go to:
Tools > Display Backup Phrase > Proceed to Backup
Android Mobile Devices:
Android v5.0 and up:
- Go to Settings > Apps.
- Select Jaxx.
- Select Storage.
- Select Clear Data.
Android v4.4:
- Go to the Application manager.
- Select Jaxx.
- Select Clear Data.
Chrome Extension:
For now, the only way to reset your wallet in Chrome is to un- and re-install Jaxx.
Firefox Extension:
- Uninstall the Jaxx Extension.
- In the Menu, Select History > Clear Recent History.
- Select Everything.
- Clear your Cache, Cookies, and Offline Website Data.
- Reinstall Jaxx.
PC Desktops:
Uninstall Jaxx, locate and delete the Jaxx folder within the "appdata" folder and delete it, then reinstall.
Mac Desktops:
Uninstall Jaxx, locate and delete the Jaxx folder under ~/Library/Application Support.