Unfortunately, our partner, Shapeshift, has enabled geo-blocking for Iran, North Korea, the states of New York and Washington. ShapeShift services in Jaxx will be unavailable for IP addresses that originate from the above locations.
The reason for the service block in the two US geographical locations is due to the imposed regulatory framework regarding cryptocurrencies. In addition to KYC (Know Your Customer) and AML (Anti Money Laundering, those jurisdictions require additional licensing, ostensibly to protect customers from potential identity theft.
The reason for disabling access to and from the Democratic People's Republic of (North) Korea is due the international sanctions placed on the country.
We're sorry for the inconvenience. If you need more information on this, please reach out to ShapeShift directly: https://shapeshift.zendesk.com/hc/en-us/requests/new.