Sometimes users need a clean reinstall of the Jaxx Liberty Wallet. To do that please follow the below steps:
1. For full safety, you need to save a copy of your 12-word Backup Phrase. Once you will reinstall Jaxx, you will need the 12 words to pair your wallet back.
You can find the Backup Phrase here: MENU > Tools > Backup Wallet > View Backup Phrase
Only when you have the 12-word Backup Phrase copied to a safe place and 100% correct, move on to the next steps.
2. Now you can uninstall and then reinstall your Jaxx Liberty app. Make sure it's the latest version from here: https://jaxx.io/downloads
3. Once that is installed again you'll be asked to pair the 12-word Backup Phrase and follow the step by step process there to get your wallet configured and initialized.
Or go to Menu > Tools > Pair/Restore Existing Wallet > Enter Password (if one is set) > Continue to Pair or Restore Wallet > Overwrite Back Phrase > Continue > Enter your 12 word backup phrase > Restore Wallet