Initialization problems may occur due to various reasons. In this article we will cover the varied issues and their solutions. Please refer to the list below:
SOLUTION 1) Are you using the most recent version of Jaxx Liberty?
This is the most common reason why initialization issues will occur. It is important to be running the most recent release of Jaxx Liberty to ensure functionality, security, performance and the latest features.
Check which version you are running by going to MENU > ABOUT and make sure you are running Version 2.4.1
Please note: if you are on Chrome you will have to use one of the other platforms (iOS, Android, Desktop) in order to solve your problem as Google Chrome Store is no longer allowing us to update our product at this time.
You can download the most recent version of Jaxx Liberty here.
SOLUTION 2) Have you been sending mining or faucet rewards to your Jaxx Liberty Wallet?
If you have, you'll need to redirect them and import your balances into a full node wallet to transact them. Jaxx Liberty is a light wallet and just like all other light wallets, mining or faucet transactions have too much information for light wallets to handle.
More about this here:
SOLUTION 3) Is the device you’re using behind a strong firewall or using an active VPN?
Please try to disable firewalls and VPNs and try again.
SOLUTION 4) The internet connection is inconsistent or not strong enough.
Ensure you are on a stable internet connection because when wallets are initializing the data flow must be strong and consistent. Is is possible for you to try a different internet connection to see if that resolves the issue?
SOLUTION 5) The specific wallet network may be temporarily down .
Please try again at a later time.
SOLUTION 6) I've tried all these and still having issues.
Please ensure have a copy of your backup phrase and uninstall Jaxx Liberty and try to start fresh with a new install. If running a desktop version of Jaxx Liberty please follow these instructions in order to do a clean re-install here.