If you are having issues accessing your wallet, this article will explain how to navigate your options.
For your security, we do not store private information for our users' wallets on any of our servers. Jaxx Liberty is a decentralized (anonymous) wallet where only the user has full control over their digital assets. Your wallet security information (12-word backup phrase & private keys) never leave your device and we don't have a centralized way of managing the users' wallets/accounts since we never have those details.
If you paired your Liberty Wallet to another device, you can get the 12-word backup phrase from that one. Unfortunately, if you did not pair your Jaxx wallet on any other devices and did not save a copy of your backup phrase, you may have lost access to your wallet.
If you create a new wallet, please make sure that you write down your backup phrase and store it safely, to prevent this situation from re-occurring in the future.
