Are you running the latest version of Jaxx Liberty? If not, it’s time to update your wallet.
If you are using the original Jaxx (now known as Jaxx Classic), you will need to migrate to the latest version of Jaxx Liberty.
If you are using an older version of Jaxx Liberty, please update to the latest version; this will ensure you have the latest updates to the app, infrastructure, bug fixes, and the most up-to-date security features.
View and download the latest versions for all supported platforms
Don't forget to back up your device with your 12-word backup phrase/mnemonic first.
Click to see how to get your 12-word Backup Phrase
Don't forget to back up your device with your 12-word backup phrase before updating! After updating to the last version, if you have migrated from Jaxx classic to Jaxx Liberty, or if you have done a clean reinstall*, you will need to pair the new wallet using your 12-word backup phrase.
How to Pair Your Wallet Using Your 12-Word Backup Phrase:
Jaxx makes it a priority to keep its users informed. If a new version of Jaxx Liberty is released, we notify our users. To get the most out of your Jaxx wallet, ensure you have the latest version.
*Clean reinstall means you have removed the app and installed it again.
How to do a clean reinstall on a desktop version of Jaxx Liberty (Windsor or Mac)
If the app is running on a desktop version (Windows or Mac), follow these steps to do a clean reinstall:
1. For full safety, save a copy of your 12-word backup phrase. Once you reinstall Jaxx Liberty, you will need the 12-word backup phrase to pair your wallet back.
You can find the 12-word backup phrase here: MENU > Tools > Backup Wallet > View Backup Phrase
Move on to the next steps Only once you have the 12-word Backup Phrase copied to a safe place and 100% correct.
For the next steps, you need to be running your desktop as a user with Administrator rights.
2. Uninstall Jaxx:
For Windows, go to C:\Users\<computer name>\AppData\Local\Programs\com.liberty.jaxx\ or use the search bar and enter “Add/Remove programs” and click select. Then search for and select Jaxx Liberty and choose “uninstall.”
For macOS: open Finder and go to the Applications folder, then right-click on Jaxx and select “Move to the Trash.”
3. Once you have successfully uninstalled Jaxx, wipe the local remaining files of your hard drive by deleting the Jaxx folder as per the instructions below.
Warning: if you do not have your 12-word backup phase and delete the following folder, you will lose access to all your coins/tokens unless you have your private keys recorded (please record and save it first):
For Windows: C:\Users\<Your Computer's User Name>\AppData\Roaming\com.liberty.jaxx
For macOS: /Users/[username]/Library/Application Support/com.liberty.jaxx
4. Download the latest version of Jaxx Liberty for your operating system and reinstall it. Once installed, you'll be asked to pair the 12-word backup phrase.
Follow the step-by-step process that follows to configure and initialize your wallet.