Jaxx Liberty relies on 3rd-party affiliates to facilitate exchange and purchase services. Therefore, any issue(s) that may have occurred as a result of an initiated transaction will be addressed by the respective exchange partner; please contact the partner company directly for support and troubleshooting assistance. Please notify them of the problem and provide the detail(s) they request of your transaction(s) in order to get the quickest possible resolution.
Below are the partner support URLs:
Simplex (Fiat to Crypto Purchases)
Changelly (Crypto to Crypto Trade)