If you have a transaction that is still pending, you have the option to either cancel it or speed up the process. Please keep in mind that the buttons for "Speed up" and "Cancel" will only appear 3 minutes after the transaction was initiated. Speeding up and cancelling a pending ETH transaction will incur a higher gas fee than your original transaction.
Note: After the transaction has been confirmed, you cannot speed up or cancel the transaction, even if you are still seeing those options on the transaction history page. You just need to refresh the page and those options would disappear.
How to speed up a pending transaction:
1. If you've made an ETH transaction and it's still pending after 3 minutes, go to the Wallets module on the home page and select ETH.
2. Scroll down to the transaction history and select the "Speed up" button in blue.
3. A new screen will pop up as shown below. Please read through it and if you agree, select the orange "Next" button on the bottom right of the page.
4. You will now be taken to the Send to a page where everything will be filled out for you. Please DO NOT change any of the prefilled fields or you will void the speed-up process and waste your gas. If you wish to proceed with the speed-up transaction, please select the orange "Send" button.
5. On the confirmation page, select the orange "Confirm" button if you agree to speed up it up or "Cancel" if you decide you do not want to proceed.
6. The Success! page will now be displayed with the option to copy the transaction ID hash, check the status or go to the home page. You will need to wait for your transaction to confirm in order to have the transaction sped up.
How to cancel your pending transaction:
1. If you've made an ETH transaction and it's still pending after 3 minutes, go to the Wallets module on the home page, and select ETH.
2. Scroll down to the transaction history and select the orange "Cancel" button.
3. A new screen will pop up as shown below. Please read through it and if you agree, select the orange "Next" button on the bottom right of the page.
4. You will now be taken to the "Send to" page where everything will be filled out for you. Please DO NOT change any of the prefilled fields or you will void the speed-up process and waste your gas. If you wish to proceed with the speed-up transaction, please select the orange "Send" button.
5. On the "Confirmation" page select the orange "Confirm" button if you agree to cancel, or select "Cancel" if you decide you do not want to proceed.
6. The Success page will now be displayed with the option to copy the transaction ID hash, check the status or go to the home page. You will need to wait for your transaction to confirm in order for the transaction to be cancelled.