Jaxx Knowledge Base
Please browse or search our Knowledge Base before submitting a support request as it contains information on a wide variety of user issues and inquiries.
How tos
FAQ
- Do not send mining rewards to your Jaxx Wallet
- My token balance is not showing up correctly in the Jaxx Wallet
- My transactions aren't going through / My transactions keep failing!
- I'm getting a 'Bad Jump Destination' error on my transactions. What can be done?
- My wallet is stuck on initializing! What now?
- BTC / BTU Inquiry
Features
- Which tokens/coins does Jaxx support?
- RSK launched in Jaxx. How to get SBTC
- What can Jaxx do?
- Which platform does Jaxx support?
- Does Jaxx support multiple wallets?
- Does Jaxx use a multisig (multisignature) feature for transactions?
Getting Started
- Using the latest Jaxx Wallet app updates
- How to contact Jaxx (Support)
- What is the green dot beside Menu icon?
- Why can I not see my private keys for my tokens?
- How do I update Jaxx on desktop? (Mac OS / Windows)
- How do I send currency?
Security and Backup
- Important Notice for EOS Token Holders
- I forgot my PIN. Can I reset it?
- How can I get my 12-word Backup Phrase?
- We're retiring the Jaxx Firefox Add-on
- Why doesn't Jaxx make users create an account when other wallets do?
- How can I see my wallet's Backup Phrase, and how can I verify that I have an accurate copy?
Pairing Wallets
Transactions and Fees
- Why do I have 2 output addresses?
- Ethereum (ETH) and tokens long transaction time / high fees
- Low Confidence Rating
- I made an outgoing BTC transaction from Jaxx but I have not yet received it. What's happening?
- My funds are taking a long time to send or funds keep reappearing in my wallet!
- How can I check if my transaction went through or not?
Troubleshooting
- I accidentally sent BTC to a BCH address! (vice versa)
- Performing a clean re-install of Jaxx Desktop (Windows and Mac)
- I sent funds to Jaxx but they're not showing up in my wallet. What's next?
- My balance is incorrect. How can I get the correct balance and what can I do?
- Where are the Jaxx files stored on my desktop? (Can I recover my wallet on my hard drive?)
- How do I perform a cache reset?