Submit a request

PLEASE NOTE WE ARE NO LONGER SUPPORTING JAXX CLASSIC AND YOU MUST MIGRATE TO JAXX LIBERTY IN ORDER TO ACCESS YOUR WALLETS
Read more about this here.


IMPORTANT! Due to higher than usual number of support requests, answers from our team may be delayed.
Please use the in-app HELP assistant!
There, you can get immediate answers to your issue. Open the Jaxx Liberty application and tap the orange HELP button at the top right, then tap Technical Support. Follow the steps there to find an instant solution for your issue.
For more information about the in-app HELP assistant read our blog post announcement here.

You can find the version number in the MENU. If you are using Jaxx Classic (Orange & Black JX Logo & Theme) it has been discontinued and you must migrate to Jaxx Liberty (Blue, Orange & White Heart Logo & Theme) to obtain support. Please visit jaxx.io/migrate to learn how to migrate before filing a support ticket.

Please enter your first name

Please indicate which Operating System and its respective version you are running to help us identify the issue faster.

Please be advised that Jaxx Liberty is currently piloting our automated bot support system. 99% of support issues we receive can be solved via our knowledge base articles and by the automatic information sent back after user submissions. For the foreseeable future custom responses will only occur on a case-by-case basis.

ex. TX-016, TX-018, etc

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