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FOR IMMEDIATE SUPPORT FOR COMMON ISSUES,
PLEASE USE THE IN-APP HELP ASSISTANT.
To access: open the Jaxx Liberty app, tap the orange "HELP" button at the top right,
and then tap "Technical Support."
Read more

WE NO LONGER SUPPORT JAXX CLASSIC.
YOU MUST MIGRATE TO JAXX LIBERTY TO ACCESS YOUR WALLET.
read more

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Which Version of Jaxx are you Using?

You can find the version number in the MENU. If you are using Jaxx Classic (Orange & Black JX Logo & Theme) it has been discontinued and you must migrate to Jaxx Liberty (Blue, Orange & White Heart Logo & Theme) to obtain support. Please visit jaxx.io/migrate to learn how to migrate before filing a support ticket.

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Subject (topic)

Tell us what this relates to:

If you’re having an issue with a digital asset, which one is it?

What platform are you using?

Please indicate which Operating System and its respective version you are running to help us identify the issue faster.

Please describe the reason you are reaching out to us:

Please be advised that Jaxx Liberty is currently piloting our automated bot support system. 99% of support issues we receive can be solved via our knowledge base articles and by the automatic information sent back after user submissions. For the foreseeable future custom responses will only occur on a case-by-case basis.

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