Troubleshooting
- I accidentally sent BTC to a BCH address! (vice versa)
- Performing a clean re-install of Jaxx Desktop (Windows and Mac)
- I sent digital assets to Jaxx but they're not showing up in my wallet. What's next?
- My balance is incorrect. How can I get the correct balance and what can I do?
- Where are the Jaxx files stored on my desktop? (Can I recover my wallet on my hard drive?)
- How do I perform a cache reset?
- I accidentally sent ETC to my ETH wallet in Jaxx! (Vice versa)
- Can I restore my wallet with a private key?
- I did a Dash transaction and now my Dash balance shows as 3e-8 (or similar). What is going on?
- Why isn't my address correct when I use a third party QR code scanner?
- I am sending to the ShapeShift.io site, a crowdsale, or an online exchange service and I am getting a "batch transaction" error. Why is this happening?
- The number of confirmations displayed in my transaction history is not updating, how can I fix it?
- I am trying to send my full balance out using the "max" feature but Send will not activate - how can I perform the Send?
- Will running Tor or a VPN on my device affect Jaxx? Why aren't my balances updating?
- Why isn't my device's camera detecting QR codes correctly?
- My Jaxx browser extension or Windows desktop version appears blank. How can I get it to display again?