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  3. Troubleshooting

Troubleshooting

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  • I accidentally sent BTC to a BCH address! (vice versa)
  • Performing a clean re-install of Jaxx Desktop (Windows and Mac)
  • I sent digital assets to Jaxx but they're not showing up in my wallet. What's next?
  • My balance is incorrect. How can I get the correct balance and what can I do?
  • Where are the Jaxx files stored on my desktop? (Can I recover my wallet on my hard drive?)
  • How do I perform a cache reset?
  • I accidentally sent ETC to my ETH wallet in Jaxx! (Vice versa)
  • Can I restore my wallet with a private key?
  • I did a Dash transaction and now my Dash balance shows as 3e-8 (or similar). What is going on?
  • Why isn't my address correct when I use a third party QR code scanner?
  • I am sending to the ShapeShift.io site, a crowdsale, or an online exchange service and I am getting a "batch transaction" error. Why is this happening?